privacy policy

Last Updated: May 30, 2025

This Privacy Policy explains how Feather ("Feather", "We", "Us", or "Our") collects, uses, discloses, and protects Your information when you use Feather email client ("Service"). By using our Service, You agree to the collection and use of Your information in accordance with this policy.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under this section. These definitions apply regardless of whether they appear in singular or plural.

Definitions

Personal Data: Information that can be used to identify you, such as Your name, email address, or phone number.

Usage Data: Automatically collected data about Your interaction with the Service, including IP address, browser type, and device identifiers.

Information We Collect

Personal Data

While using Our Service, We may request certain personally identifiable information including, but not limited to:

  • Email address
  • First and last name
  • Phone number
  • Email metadata

Usage Data

We automatically collect Usage Data when you access the Service. This may include:

  • IP address
  • Browser type and version
  • Time and date of access
  • Pages visited and time spent
  • Device information (mobile type, OS, identifiers)

How We Use Your Data

We use Your Personal Data to:

  • Provide and maintain the Service
  • Manage Your user account
  • Perform contractual obligations
  • Contact You via email, phone, or SMS
  • Respond to Your inquiries and requests
  • Support business operations, such as mergers or restructuring
  • Conduct internal analysis and service improvement

We do not use text message opt-in data for any other purposes or share it with third parties.

Use of AI Technology

We utilize third-party AI technologies, provided by Our service partners, to power Feather's AI-enabled features. These features are designed to enhance Your experience within the Service by assisting with tasks such as searching, categorizing, drafting, summarizing, and editing emails.

To facilitate these functionalities, certain information You provide may be shared with Our AI service providers. This disclosure is strictly limited to enabling the functionality of the Service. We prohibit Our providers from using Your data to train or improve their general AI models. Your data is used solely for the purpose of delivering personalized AI-assisted capabilities within Our platform.

Google Workspace API Data

If You connect a Google Workspace account:

  • We do not use your data to train general AI or ML models.
  • Any AI features are strictly personalized.
  • Data transfers to third-party tools occur only to provide essential features, never for training external models.
  • We comply fully with Google's API Services User Data Policy.

Data Retention

We retain Your Personal Data only as long as necessary to:

  • Serve You for the intended purpose of the service provided
  • Fulfill the purposes described in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Usage Data is retained for shorter periods unless used for security or functionality enhancements.

Feather complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), as well as the anticipated UK Extension to the EU-U.S. DPF and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), as established by the U.S. Department of Commerce and the European Commission. These frameworks govern the collection, use, and retention of personal data transferred from the European Union, United Kingdom, and Switzerland to the United States.

We have certified Our adherence to the Data Privacy Framework Principles with respect to such data. In the event of any conflict between this Privacy Policy and the Data Privacy Framework Principles, the latter shall prevail. To learn more about the program and to view Our certification, please visit: https://www.dataprivacyframework.gov/s/.

Feather may be held accountable under the DPF Principles if a third-party agent processes personal data in a manner inconsistent with those principles on Our behalf.

In accordance with the DPF Principles, We are committed to resolving complaints regarding our handling of Your personal data. Individuals in the EU, UK, and Switzerland with inquiries or concerns related to our Data Privacy Framework compliance should first contact us at: bo@feather.computer

For unresolved complaints related to data received under the EU-U.S. DPF or the UK Extension, We cooperate with the relevant data protection authorities (DPAs) in the EU and the UK Information Commissioner's Office (ICO), particularly in matters involving human resources and non-HR data in the context of employment relationships.

We have also committed to refer unresolved privacy complaints to JAMS, a U.S.-based alternative dispute resolution provider. This service is offered at no cost to You. For more information or to file a complaint, please visit: https://www.jamsadr.com/dpf-dispute-resolution.

Under certain circumstances, You may invoke binding arbitration through the Data Privacy Framework Panel. For further details, visit: https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction.

We may be required to disclose personal data in response to lawful requests by public authorities, including those made to satisfy national security or law enforcement requirements.

The U.S. Federal Trade Commission has jurisdiction over our compliance with the EU-U.S. DPF, the UK Extension, and the Swiss-U.S. DPF.

Link to Other Websites

Our Site may include links to external websites or services that are not operated or controlled by Feather, including social media platforms ("Third-Party Sites"). Any information You choose to share with these Third-Party Sites is subject to their respective privacy policies and terms of service, not this Privacy Policy. The inclusion of such links does not imply endorsement or review by Feather. We recommend that You contact the Third-Party Sites directly to learn more about their privacy practices.

Security

We take commercially reasonable measures to secure Your data. However, no online transmission or electronic storage method is 100% secure. While We strive to protect Your information, We cannot guarantee absolute security.

Children's Privacy

Our Service is not intended for users under the age of 13. We do not knowingly collect data from children under 13. If you believe Your child has provided us with Personal Data, please contact Us immediately.

Third-Party Links

Our Service may link to external websites. We are not responsible for the content or privacy practices of those third-party sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date. For significant changes, We will notify you via email and/or a prominent notice in the Service. Continued use after changes means You accept the revised policy.

Contact Us

If you have any questions about this Privacy Policy, please contact Us at: bo@feather.computer